Privacy Policy

Our Privacy Commitments

1. Information We Collect

fd66 collects personal and technical information from users to deliver a safe, personalised, and reliable gaming experience. We are committed to collecting only what is necessary and to handling all data with the highest standard of care.

1.1 Personal Information You Provide

When you register for an account, make a deposit, withdraw funds, or contact our support team, we may collect the following personal details:

• Full name, date of birth, and contact information (email address, mobile number)
• Username and password (stored in encrypted form)
• Payment method details — such as your bKash, Nagad, or Rocket account identifiers used for deposits and withdrawals
• Any documents submitted for account verification (e.g., national ID card, utility bill) as required for KYC compliance

1.2 Automatically Collected Technical Information

When you visit or interact with fd66, our systems automatically log certain technical data to maintain site security and improve service quality:

• IP address, browser type, and device operating system
• Pages visited, session duration, and referring URLs within our platform
• Gameplay activity logs including game sessions, wagering history, and transaction timestamps

2. How We Use Your Information

The data we collect is used exclusively for the purposes described below. fd66 does not engage in unauthorized or unsolicited use of your personal information under any circumstances.

• To create, manage, and authenticate your fd66 player account
• To process deposits and withdrawals through supported payment channels including bKash, Nagad, Rocket, and Upay
• To verify your identity and comply with age-verification obligations (players must be 21 years or older)
• To provide customer support and respond to your queries, complaints, or requests in a timely manner
• To improve our platform, personalise your gaming experience, and develop new features based on usage patterns
• To send you important service notifications, promotional offers, and responsible gaming reminders — only with your prior consent

3. Sharing of Your Information

fd66 does not sell, rent, trade, or otherwise transfer your personal information to external parties without your explicit consent, except in the limited circumstances described below.

3.1 Service Providers and Partners

We may share limited data with trusted third-party service providers who assist in operating our platform — such as payment processors (bKash, Nagad, Rocket), identity verification services, and IT infrastructure providers. These partners are bound by strict confidentiality agreements and may use your information solely to provide the contracted services.

3.2 Legal and Regulatory Requirements

fd66 may disclose your personal information if required to do so by applicable law, court order, or governmental authority. We will only disclose the minimum necessary information and, where legally permitted, will notify you of such requests.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the successor entity. We will notify affected users via email or a prominent notice on our platform before any such transfer takes effect, and any new operator will be required to honour this Privacy Policy.

4. Cookies and Tracking Technologies

fd66 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site usage. A cookie is a small text file placed on your device when you visit our platform.

We use the following types of cookies:

• Essential cookies — required to keep you logged in and to secure your session
• Functional cookies — to remember your language and display preferences across visits
• Analytics cookies — to understand aggregated usage patterns and improve the platform (no personally identifiable data is sent to analytics providers)

You may manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may impair your ability to access certain features of fd66.

5. Data Security

fd66 employs industry-standard security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, password hashing using secure cryptographic algorithms, regular security audits and vulnerability assessments, and access controls limiting data access to authorised personnel only.

While we take all reasonable precautions, no online platform can guarantee absolute security. We strongly recommend using a unique, strong password for your fd66 account and never sharing your login credentials with anyone. If you suspect any unauthorised activity on your account, please contact our support team immediately at [email protected].

6. Data Retention

fd66 retains your personal information for as long as your account remains active, or as long as required to fulfil the purposes outlined in this Privacy Policy. In addition, we may retain certain records for longer periods as required to comply with applicable legal obligations, resolve disputes, and enforce our agreements.

Upon account closure at your request, we will delete or anonymise your personal information within a reasonable period, subject to any mandatory retention requirements. Transaction records required for financial reconciliation purposes may be retained for up to 7 years in line with standard accounting practices.

7. Your Rights

As a user of fd66, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details.

• Right of Access — you may request a copy of the personal data we hold about you
• Right of Rectification — you may ask us to correct any inaccurate or incomplete personal information
• Right of Erasure — you may request that we delete your personal data, subject to legal retention requirements
• Right to Object — you may object to our processing of your data for direct marketing or profiling purposes
• Right to Withdraw Consent — you may withdraw your consent to data processing at any time, without affecting the lawfulness of prior processing

We will respond to all verified data requests within 30 days of receipt. There is no charge for submitting a data access or erasure request.

8. Third-Party Payment Processors

To facilitate deposits and withdrawals, fd66 integrates with trusted local and international payment services including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and Visa or Mastercard. When you initiate a financial transaction, you will be redirected to — or interact with — the secure interface of the relevant payment provider.

Each payment provider operates under its own privacy policy and data practices. fd66 does not store full card numbers or banking credentials. We only receive confirmation of transaction status (success, failure, or pending) to update your account balance. We strongly encourage you to review the privacy policies of your chosen payment provider before initiating any transaction.

9. Age Restriction and Minor Protection

fd66 is strictly an adult-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered or provided personal data, we will take immediate steps to delete that account and all associated data.

If you are a parent or guardian and believe your child has registered with fd66, please contact us immediately at [email protected]. We take the protection of minors very seriously and will co-operate fully to resolve any such situation as quickly as possible.

10. Changes to This Privacy Policy

fd66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service enhancements. When material changes are made, we will notify registered users by displaying a prominent notice on the platform and, where appropriate, by sending a notification to your registered email address. The revised policy will be effective from the date it is published on this page.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your information. Your continued use of fd66 following the posting of any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fd66 handles your personal data, please do not hesitate to get in touch with our dedicated privacy support team. We are committed to addressing all enquiries promptly and transparently.

You can reach us by email at [email protected]. Our support team operates 24 hours a day, 7 days a week, including during public holidays in Bangladesh such as Eid, Pohela Boishakh, Independence Day, and Victory Day. We aim to respond to all privacy-related enquiries within 2 business days.